FAQ

As a boutique tour operator, we operate from both Sydney and Colombo, unlike many online travel providers. This means you receive personalised service from a team that understands Australian travellers while benefiting from trusted local knowledge and support on the ground.
Other than this, here are some other reasons that set us apart from our competitors:
✔ Fully customised itineraries tailored to your travel style
✔ Dedicated support before and during your trip
✔ Safe, trusted accommodation and transport partners
✔ Time-saving, stress-free holiday planning
✔ Access to authentic local experiences
✔ One point of contact from enquiry to return home

Yes. We specialise in tailor-made Sri Lanka holidays based on your interests, travel style, budget, and duration. Whether you are looking for adventure, wildlife, luxury, romance, family holidays, or cultural experiences, we can create a fully personalised itinerary for you.

Prior to your trip, we recommend all travellers refer to Sri Lanka on the Smart Traveller Website: https://www.smartraveller.gov.au/destinations/asia/sri-lanka
This should give you advice on items such as health precautions you should be taking (such as not drinking tap water) and general safety tips you should follow when travelling.

Yes. This is a must. We require all our travellers to have comprehensive travel insurance purchased before the trip. This is pre-requirement mentioned in our terms and conditions and waiver form

Our tours cover all major destinations across Sri Lanka including Colombo, Kandy, Sigiriya, Ella, Galle, Jaffna, Trincomalee, Pasikudah, Arugam Bay, Anuradhapura and many hidden gems off the beaten path.

There is no one size fits all tours. Each tour might have a different level of customisation and inclusions.
Overall, trust Holiday Planning Sri Lanka to organise your most important holiday items like your hotel bookings, transport, guides and day itineraries. What we don’t cover include outside meal costs (unless part of an activity package), entry fees into excursion sites, flights (unless explicitly requested), visa costs and gratuities.

We recommend spending between 10 to 21 days to fully experience Sri Lanka’s culture, beaches, wildlife, mountains, and heritage sites. However, we can design itineraries for shorter or longer stays depending on your schedule.

Yes. We provide reliable airport transfers, private transportation, experienced drivers, and guided tours throughout your journey to ensure a comfortable and stress-free travel experience.

Absolutely. We offer family-friendly tour packages with child-friendly activities, comfortable accommodations, flexible schedules, and safe transportation suitable for travellers of all ages.

Yes. We specialise in bespoke luxury travel experiences including boutique hotels, private villas, luxury beach resorts, wellness retreats, fine dining experiences, and exclusive guided excursions.

We offer a wide range of accommodations including luxury resorts, boutique hotels, eco-lodges, beachfront villas, heritage properties, and budget-friendly stays based on your preferences and budget.

Sri Lanka is widely regarded as a warm and welcoming destination for travellers, but like any other developing country, we advice travellers to maintain a normal level of caution. Our local team closely monitors travel conditions and ensures all tours are planned with safety, comfort, and reliability in mind.

Sri Lanka is a year-round destination. The best time depends on which part of the island you plan to visit. Our travel experts will help you choose the ideal travel season based on your itinerary and interests.

Yes. We offer unforgettable wildlife experiences including safaris in Yala, Udawalawe, Wilpattu, and Minneriya National Parks where travelers can spot elephants, leopards, sloth bears, crocodiles, exotic birds and more.

Yes. Our romantic Sri Lanka packages are perfect for honeymooners seeking luxury stays, scenic train rides, private beach escapes, candlelit dinners, and unforgettable experiences.

Credit cards are widely accepted, although some establishments may apply a nominal transaction fee. Plan accordingly and inquire about potential charges. We always recommend carrying a few thousand rupees with you for your daily needs, especially if you are venturing to lesser known spots away from big capital cities.

Sri Lanka has by reliable 4G and 3G coverage across the country, with many establishments offering complimentary Wi-Fi. Consider purchasing a e-sim SIM card upon arrival for uninterrupted connectivity. Additionally you can also purchase an sim-card on arrival from a licensed provider, just make sure your mobile is unlocked. 

Pack light and just what you need – bring what you would take on any other holiday – Pharmacies are readily available for common medications. Also, your tour guide will have a compact emergency medical aid kit.
If you do wish to take additional precautions: Take precautions against mosquito-borne diseases like dengue fever – consults your GP prior to the trip.

Generally the answer is yes – But you can always request for dishes to contain less spice and less chilli. Just let you guide know your preferences and will do our very best to accommodate it.