Terms & Conditions | Holiday Planning Sri Lanka

Last Updated: 02 August 2026

Welcome to Holiday Planning Sri Lanka. These Terms & Conditions govern your use of our website and the travel-related services we provide.

By accessing our website, submitting an enquiry, making a booking, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or services.

1. Definitions

For the purposes of these Terms & Conditions:

“Company”, “we”, “us” or “our” means Holiday Planning Sri Lanka, including its authorised employees, representatives, agents and service providers.

“Customer”, “you” or “your” means the person making an enquiry, using our website, purchasing a service, or making a booking with us.

“Services” means the travel-related services, holiday packages, tours, transportation, accommodation, activities, booking assistance and other travel services offered or arranged by Holiday Planning Sri Lanka.

“Travel Supplier” means any airline, hotel, tour operator, transportation provider, activity provider, insurance provider, visa service provider or other third-party supplier involved in providing your travel arrangements.

“Website” means the official website operated by Holiday Planning Sri Lanka.

2. Our Services

Holiday Planning Sri Lanka provides travel planning, holiday packages, booking assistance and related travel services.

Depending on your requirements, we may arrange services provided by independent third-party Travel Suppliers.

Our services may include:

Holiday and travel planning
Tour package arrangements
Accommodation bookings
Transportation arrangements
Airport transfers
Excursions and activities
Flight booking assistance
Travel itinerary preparation
Travel-related information and assistance
Other travel services agreed with the customer

Unless expressly stated otherwise, Holiday Planning Sri Lanka may act as an intermediary between the customer and the relevant Travel Supplier.

The actual travel services may be provided by independent third-party suppliers. Their own terms, conditions, restrictions and cancellation policies may therefore apply.

3. Third-Party Travel Suppliers

Travel arrangements may involve airlines, hotels, transport providers, tour operators, activity providers and other independent suppliers.

Each supplier may have its own:

Booking conditions
Cancellation and amendment rules
Refund policies
Payment requirements
Safety requirements
Conditions of service
Restrictions and limitations

Customers are responsible for complying with the applicable terms and conditions of the relevant supplier.

Holiday Planning Sri Lanka will make reasonable efforts to work with reliable Travel Suppliers but does not control the services provided by independent third parties.

4. Website Use

You agree to use the Holiday Planning Sri Lanka website only for lawful purposes.

You must not:

Provide false or misleading information
Use the website for fraudulent purposes
Attempt to gain unauthorised access to our systems
Interfere with the operation or security of the website
Upload malicious software or harmful material
Copy or misuse website content without permission
Use the website in violation of applicable laws

We reserve the right to restrict or suspend access where reasonably necessary to protect our website, business, customers or systems.

5. Website Information

Holiday Planning Sri Lanka makes reasonable efforts to ensure that information published on our website is accurate and up to date.

However, travel prices, availability, schedules, itineraries, hotel information and supplier services may change without notice.

We do not guarantee that all information displayed on the website will always be complete, accurate, current or error-free.

Where there is a difference between general website information and confirmed booking documentation, the confirmed booking details will generally apply, subject to applicable supplier terms and applicable law.

6. Prices and Availability

Prices displayed or quoted by Holiday Planning Sri Lanka may change depending on availability and supplier pricing.

Prices may be affected by:

Currency fluctuations
Supplier price changes
Government taxes and charges
Fuel surcharges
Airline pricing
Accommodation pricing
Seasonal pricing
Changes to travel dates
Changes to the itinerary
Availability of services

A quotation does not guarantee availability unless the booking has been confirmed.

The final price and applicable payment requirements will be communicated before the booking is confirmed.

7. Booking Confirmation

A booking will generally be considered confirmed once:

The required customer information has been provided;
The required payment or deposit has been received; and
Holiday Planning Sri Lanka or the relevant Travel Supplier has confirmed the booking.

A quotation or proposed itinerary does not automatically guarantee availability.

Customers should carefully review all booking information before making payment.

8. Payments

Payment requirements may vary depending on the service or travel package booked.

Customers may be required to pay:

A deposit at the time of booking; or
The full booking amount at the time of confirmation; or
A deposit followed by scheduled instalment payments.

The applicable payment schedule will be communicated to the customer before confirmation.

If a required payment is not received by the applicable due date, Holiday Planning Sri Lanka or the relevant Travel Supplier may cancel the booking or release the reserved services.

Any resulting cancellation charges, supplier penalties or price differences may be payable by the customer.

9. Deposits

Where a deposit is required, the deposit may be used to secure the relevant travel arrangements.

Deposits may be non-refundable depending on the applicable supplier terms and the cancellation conditions communicated at the time of booking.

The payment of a deposit does not necessarily guarantee that the price of all future travel services will remain unchanged unless expressly confirmed by Holiday Planning Sri Lanka.

10. Changes and Amendments

Customers who wish to change an existing booking should contact Holiday Planning Sri Lanka as soon as possible.

Changes may include:

Travel dates
Passenger information
Accommodation
Transportation
Activities
Destinations
Room types
Other itinerary arrangements

All changes are subject to availability and the applicable terms of the relevant Travel Supplier.

Additional costs may apply, including:

Supplier amendment fees
Fare differences
Accommodation price differences
Administrative fees
Other costs associated with the requested change

We will communicate applicable charges where reasonably possible before processing the requested change.

11. Cancellations

Cancellation requests must be submitted to Holiday Planning Sri Lanka through the appropriate communication channel.

Cancellation charges depend on the services booked and the applicable terms of the relevant Travel Supplier.

Some travel services may be partially or completely non-refundable.

Cancellation charges may include:

Fees imposed by Travel Suppliers
Accommodation cancellation charges
Airline cancellation charges
Tour or activity cancellation charges
Applicable Holiday Planning Sri Lanka service or administrative fees

Where a booking contains multiple services, each component may have different cancellation conditions.

12. Refunds

Refund eligibility depends on the applicable booking conditions and the policies of the relevant Travel Supplier.

Where a supplier approves a refund, Holiday Planning Sri Lanka will assist with the applicable refund process.

Refund processing times may vary because funds may need to be received from the relevant supplier or payment provider before being returned to the customer.

Refunds may be reduced by applicable non-refundable supplier charges, payment processing fees or service fees where permitted by law and communicated to the customer.

Where a supplier provides a travel credit instead of a monetary refund, the travel credit will be subject to the supplier’s terms and expiry conditions.

13. Travel Documents

Customers may receive documents including:

Booking confirmations
Hotel confirmations
Tour vouchers
Transportation confirmations
Activity vouchers
Flight information
Travel insurance documents
Other documents relevant to the booking

Customers are responsible for checking all travel documents immediately after receiving them.

Customers should verify:

Names
Passport details
Travel dates
Departure and arrival times
Destinations
Accommodation details
Number of travellers
Other important booking information

Any error should be reported to Holiday Planning Sri Lanka as soon as possible.

14. Passports, Visas and Entry Requirements

Customers are responsible for ensuring that they have all required:

Passports
Visas
Travel permits
Entry approvals
Health certificates
Vaccination certificates
Other required travel documents

Entry requirements may vary depending on nationality, destination, transit countries, passport type and travel dates.

Holiday Planning Sri Lanka may provide general travel information or assistance; however, customers remain responsible for confirming the requirements applicable to their individual circumstances with the relevant authorities.

15. Travel Insurance

Holiday Planning Sri Lanka strongly recommends that customers obtain suitable travel insurance before travelling.

Travel insurance may provide coverage for matters including:

Medical expenses
Trip cancellation
Trip interruption
Lost or delayed baggage
Travel delays
Emergency assistance
Other unexpected travel-related expenses

Customers are responsible for reviewing their insurance policy and ensuring that it provides appropriate coverage for their individual circumstances and planned activities.

16. Special Requirements

Customers should inform Holiday Planning Sri Lanka of any special requirements before confirming a booking.

These may include:

Dietary requirements
Accessibility requirements
Medical requirements
Mobility assistance
Child-related requirements
Room preferences
Seating preferences
Other specific requests

We will communicate reasonable requests to the relevant supplier where possible.

However, special requests are subject to availability and cannot always be guaranteed.

17. Customer Responsibilities

Customers agree to:

Provide accurate and complete information
Provide correct traveller details
Make payments by the required deadlines
Maintain valid travel documents
Comply with visa and entry requirements
Follow airline, hotel and supplier rules
Follow applicable laws and regulations
Review booking documentation carefully
Inform us promptly of any booking-related issue
Follow reasonable safety instructions during travel

If you make a booking on behalf of another traveller, you confirm that you have the authority to provide their information and accept these Terms & Conditions on their behalf.

18. Travel Schedule Changes

Travel Suppliers may change flight schedules, routes, accommodation arrangements, operating hours or other services.

Where Holiday Planning Sri Lanka receives information regarding a material change to your booking, we will communicate the information to you within a reasonable timeframe where practicable.

Customers should also confirm important flight and travel details with the relevant supplier before departure.

Holiday Planning Sri Lanka is not responsible for schedule changes made by third-party Travel Suppliers, except where responsibility cannot legally be excluded.

19. Force Majeure

Holiday Planning Sri Lanka will not be responsible for delays, cancellations, interruptions or failures to provide services resulting from circumstances outside our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Pandemics or public health emergencies
War or terrorism
Civil unrest
Strikes or industrial action
Government restrictions
Border closures
Changes in laws or regulations
Transport disruptions
Supplier failures
Infrastructure failures
Major technical disruptions
Other circumstances beyond our reasonable control

Where such circumstances affect a booking, Holiday Planning Sri Lanka will make reasonable efforts to assist the customer with available alternatives, rebooking, credits or refunds, subject to the relevant supplier’s policies and applicable law.

Additional costs resulting from such circumstances may be payable by the customer unless otherwise required by law.

20. Complaints

We aim to provide a high standard of service to all customers.

If you experience an issue with our services, you should contact Holiday Planning Sri Lanka as soon as reasonably possible so that we have an opportunity to investigate and address the matter.

Where a complaint relates to a third-party Travel Supplier, we may assist the customer in communicating with that supplier.

Complaints should include relevant information and supporting documents where available.

21. Intellectual Property

Unless otherwise stated, all content on the Holiday Planning Sri Lanka website is owned by or licensed to Holiday Planning Sri Lanka.

This may include:

Logos
Trademarks
Photographs
Graphics
Text
Videos
Designs
Website layouts
Software
Other website materials

You may access and use the website for personal and lawful purposes.

You must not reproduce, modify, distribute, publish, sell or commercially exploit our website content without prior written permission, except where permitted by applicable law.

22. Third-Party Websites

Our website may contain links to third-party websites.

These links may be provided for convenience or informational purposes.

Holiday Planning Sri Lanka does not control third-party websites and is not responsible for their content, availability, security, privacy practices or services.

Your use of third-party websites is subject to the terms and policies of those websites.

23. Privacy and Personal Information

Holiday Planning Sri Lanka collects and uses personal information where necessary to provide travel services, process bookings, communicate with customers and operate our business.

Personal information will be handled in accordance with our Privacy Policy.

Where necessary to arrange or administer your booking, your information may be shared with relevant airlines, hotels, tour operators, transportation providers, payment providers and other Travel Suppliers.

Please refer to our Privacy Policy for further information regarding the collection, use, storage and disclosure of personal information.

24. Data Security

Holiday Planning Sri Lanka takes reasonable measures to protect customer information.

However, no online system or electronic communication can be guaranteed to be completely secure.

Customers acknowledge that information transmitted through the internet may be exposed to risks outside our reasonable control.

25. Limitation of Liability

Nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee or remedy that cannot legally be excluded or limited under applicable law.

To the extent permitted by law, Holiday Planning Sri Lanka is not responsible for losses, expenses, delays, damages or inconvenience resulting from:

Acts or omissions of third-party Travel Suppliers
Airline cancellations or delays
Accommodation issues caused by suppliers
Government restrictions or decisions
Events outside our reasonable control
Incorrect information supplied by the customer
Failure by the customer to meet travel requirements
Circumstances that could not reasonably have been prevented by us

Where Holiday Planning Sri Lanka is legally responsible for a loss, our liability will be limited to the maximum extent permitted by applicable law.

26. Indemnity

To the extent permitted by applicable law, you agree to indemnify Holiday Planning Sri Lanka against reasonable losses, claims, costs or expenses arising from:

Your breach of these Terms & Conditions
Inaccurate or misleading information supplied by you
Your unlawful use of our website or services
Your actions or omissions that cause loss or liability to Holiday Planning Sri Lanka or another party

This provision does not apply to the extent that the relevant loss results from our own negligence, unlawful conduct or any matter that cannot legally be excluded.

27. Changes to These Terms & Conditions

Holiday Planning Sri Lanka may update these Terms & Conditions from time to time.

The latest version will be published on our website together with the applicable effective date.

Unless otherwise required by law, updated Terms & Conditions will generally apply to services and bookings made after the updated version takes effect.

28. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be modified or removed to the extent necessary.

The remaining provisions will continue to apply.

29. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka.

Any dispute arising in connection with these Terms & Conditions or our services will be subject to the applicable laws and jurisdiction of Sri Lanka, subject to any mandatory rights or protections available to customers under applicable law.

30. Contact Us

If you have any questions regarding these Terms & Conditions, your booking or our services, please contact us:

Holiday Planning Sri Lanka

Website: www.holidayplanningsrilanka.com
Email: info@holidayplanningsrilanka.com
Phone: [Phone Number]
Address: Sydney, 2121, NSW, Australia

Last Updated: 02 August 2026